RTS Offers “Advance Replacement” & “Support Plus 24”

“RTS is committed to provide you the best possible service every time, in a customer supplier relation that you can trust in.”

RTS Advance Replacement offers customers the flexibility to cover their equipment with an advance replacement service. RTS Advance Replacement provides advance replacement coverage for contracted period.

Support Plus 24: Our experienced customer support Engineers are highly dedicated & skilled and are always ready to help you. The support team is geared to make sure all complains are processed & solutions provided within 24 Hours of receiving complain, giving you peace of mind knowing the help you need is there when you need it.

RTS offers warranty service for all our products.
Under RTS warranty Program, you will have peace of mind knowing that in the unlikely event of a failure; your product will be repaired or replaced quickly, minimizing downtime. Our warranty guarantees free delivery of parts or unit to ensure you get what you need as soon as you need it

RTS Return Material Authorization (RMA) Process
In line with its Warranty policy, RTS has implemented a straightforward and user-friendly return process to ensure that customers are not left high and dry with faulty equipment and accessories affecting their businesses It is through our RMA database that allows us to track RMAs from issue to completion and link each RMA to the original sales order and new replacement order number. In the event that a RTS product becomes non-functional, please follow RMA process below:
Contact RTS Customers Support Division on +91 (011) 26812556/7, Toll free No. Toll free No.: 1 800 11 4666

The CSD Engineer helps to make the product functional but in the event the product is non-functional, Engineer issues an RMA. Alternatively email the details with as much fault information as possible to support@rtsindia.com  (clarification is needed for the defects, P.O. #, Invoice #(s) for Warranty Evaluation) requesting an RMA.